Refund policy
Return and Exchange Policy for Customized Products
Each of our pieces begins with a story—yours. From the moment your order is placed, a journey of creation unfolds: the careful selection of stone, the shaping by hand and machines, the quiet attention to detail that cannot be rushed.
We sincerely appreciate your understanding. As our products are made-to-order and often include personalized elements, we are unable to accept returns or exchanges after 48 hours from the time your order confirmation is sent.
This policy ensures that we can maintain the integrity of our made-to-order process and uphold the highest standards of quality and exclusivity.
We kindly ask that all selections-whether design, color, size, or stone types, be made with thoughtful consideration. Should you have any questions or require guidance before placing your order, our team is always available to assist and provide expert advice to ensure your satisfaction. If you have any questions, please feel free to CONTACT US or email us directly at support@wamarbleandhome.com.
We thank you for your understanding and your appreciation of the artistry and intention behind each piece we create.
Refund Policy for Customized Products
Order Modifications & Cancellations
Orders placed through wamarbleandhome.com may be modified or cancelled within 48 hours of order confirmation. After this window, we kindly ask for your understanding as changes will no longer be possible due to the nature of our made-to-order process.
All approved refunds will be issued to your original form of payment. Please allow up to 7 business days for the transaction to reflect on your statement, depending on your financial institution.
Please note that all of our products are custom-made and crafted upon request. As such, orders cannot be cancelled or altered after the 48-hour grace period following confirmation. We encourage you to review your selections carefully before placing your order.
Should you need assistance or have any questions, our customer service team is here to support you at support@wamarbleandhome.com.
Damages and Issues
At WA Marble and Home, we work exclusively with natural stones—each selected for its authenticity, rarity, and enduring beauty. Among them, both natural marble and natural quartzite (not to be confused with man-made quartz) play a central role in our creations. While natural quartzite is known for its exceptional hardness, marble, by contrast, has a more delicate composition. Combined with our sculptural and precision-driven designs, this may result in a higher level of fragility during transit.
In the rare event that your piece arrives damaged, please don’t hesitate to reach out to us immediately. We are committed to resolving the issue promptly and to your satisfaction.
Additionally, subtle surface variations—such as veining, crystallized lines, or mineral traces—are inherent characteristics of genuine marble and quartzite. These natural markings are not flaws, but rather signatures of time, pressure, and Earth’s artistry. We take great care during raw material selection and carving to respect the stone’s integrity while preserving its unique expression.
We invite you to see these details not as imperfections, but as part of the stone’s soul—unrepeatable and poetic, just like the spaces they inhabit.
Your satisfaction is our top priority, and we strive to make your shopping experience perfect. If you receive a damaged item, please CONTACT US immediately or email us at order@wamarbleandhome.com. We will discuss the solutions based on the conditions of the product. It is important to report any damages within 24 hours of receiving your order to ensure a swift resolution.
Damage to Packaging and Contents
We recommend taking pictures of your packaging, regardless of condition prior to opening. This assists us with any future claims with the shipper. Prior to accepting your package, please inspect the packaging for damage. If possible, take pictures of all damage and contact us immediately to discuss alternatives.
As all items are considered made-to-order, original product lead times may apply.
Damage to Contents Only
We recommend taking pictures of your packaging, regardless of condition prior to opening. This assists us with any future claims with the shipper. If your shipment packaging is intact and shows no signs of damage, but the contents are damaged, please contact us immediately at order@wamarbleandhome.com to discuss alternatives.
As all items are considered made-to-order, original product lead times may apply.
We are here to assist you and want you to love your purchase. Please include your order number and the name of the damaged item when you reach out to us. Including images of the issues with your order will help speed up a resolution for you. We will contact you directly to resolve the issue.